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 Tap into our deep expertise in data, security and programming to produce accurate, personal documents.  |
| Insurance Providers Intelligent, personalized Provider and Member correspondence enhances the customer experience.
Your clients can send their customers easy-to-read enrollment materials, plan correspondence and understandable explanations of benefits, creating a highly personlized and rewarding customer experience at a very reasonable cost. Complex Document Processing
Our expertise and ability to handle some of the most complex statements is what makes Primadata your first choice for Insurance projects. And knowing that your customer's private member data is being handled by a capable HIPAA-compliant provider, with all of the necessary secutiry measures in place, means that your project is safe with us. Production of Enrollment Materials
It all begins with member enrollments. Insurance providers can start their customer relationship on the right track by sending their members a personalized, attractive and easy to understand Enrollment Kit. With our card and label capabilities, we can include personalized member ID cards (click here for more information) attached to a personalized cover letter. Enrollment materials can be packets, bound coiled or staple stitched books. We consolidate the personalized materials specific to the Plan, right down to the member level. Personalized covers, followed by comprehensive and personalized Plan outlines and benefits shows end users you care and will reduce customer service costs. HIPAA requirements are strictly followed, protecting the individual's information. And to reduce inventory costs, we keep an electronic library of your client's Plan specifics and riders so that they can be printed on demand, or easily changed when necessary.  Explanation of Benefits
Customers can receive a unique, personal document detailing services, how claims were applied, deductibles, etc. The reverse side can be dedicated to explanation of benefits, charts or other customer service information. We can handle all provider/member correspondence, including Remittance and Advices, Notices and Notification, and any other member correspondence your project requires.
Provider Correspondence and Remittance Processing
Not only will we print and process checks accurately, we'll provide you or your client with reports that prove it! Following each run, we provide a report which shows that the check was produced and inserted accurately, and sent to the correct recipient. This is perfect for service detail and corresponding payments, or any type of Plan change details or member services correspondence. Set-up and Database Management
Your project is in capable hands. We have the technical know-how, flexibility and software- along with decades of experience- to handle even your most complex projects. Our in-house programming and development staff has worked with every file type imaginable, and has state-of-the-art software to quickly and accurately get your program up and running. Applied Intelligence
We'll design the template, taking into account the variable types of documents required, personal notices (if any) that will be included. First, we establish the specific indicators that generate a unique, personal document. Applying this intelligence, our equipment will process a run that can handle varying lengths of documents (2-8 pages, for instance), various types of documents, a variety of inserts and, finally, will stuff the envelope while applying the correct postage required to mail each letter. Updates and Changes
We understand that benefits Plans will change over time. When this happens, it requires modifications to data files and an ability to quickly re-design the program file and the forms. Our development team will work with you or your client's IT staff to make these types of transitions smooth and accurate. Take advantage of our deep technical expertise and our ability to dialogue with in-house IT professionals to keep everyone in the loop and the project moving forward. Security
When you handle as much data as we do, security is not an option, it's a requirement. With our SAS-70 and HIPAA compliance, you can be assured that we have every security measure in place to protect you and your customer's information. Personal, financial and healthcare information require these high levels of security- so be sure to choose a provider who offers them. Intelligent, Custom Insertions
Help your customers turn their statements and claims into marketing documents by including timely and relevant offers. We'll print the insertions for you, or accept pre-printed insertions, then apply intelligence so that each customer receives a relevant, timely message or offer with their statement. Mail Intelligently
Data cleansing, postal qualify and pre-sort all help you save postal costs. Count on us to apply the maximum postal automation discounts to save you and your customer money!
Click here for a customer-ready sell sheet for Insurance Providers.
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